Return Policy

At Petfectly Yours we want to make sure you are completely satisfied with your purchase. However, if you are not completely satisfied, we offer a 100 day returns policy from the date you receive your order.

Conditions for returns:

Reflection period:
You have 100 days after receiving your order to register a return.

Condition of the product:
The product must be in unused and unopened condition , with the original packaging and tags intact. The item must not be damaged, washed or used . If the product shows a defect, please contact us for further instructions.

Return process:
To register your return, please send us an email at petfectlyyours@gmail.com . Please include your order number and reason for return.
You will then receive a return form and instructions for returning the product.

Postage costs:
The costs for returning the product are at your own expense , unless the product is defective or an error on our part.

Refunds:
After receiving and inspecting the returned product, the amount will be refunded to the original payment method . This may take several business days. Shipping costs are non-refundable unless it is an error on our part.

Exceptions:
Some products cannot be returned for hygienic reasons. This applies, for example, to products that come into direct contact with the pet's skin (such as care products and food).

Contact details for returns:
If you have any questions about the returns process or need any assistance, please feel free to contact us at contact@petfectlyyours.com.

We strive to make your experience with Petfectly Yours as pleasant as possible and are always happy to help!

Yours sincerely,
Petfectly Yours